70% Reduction in Inquiries! Case Study on Improving Instruction Manuals for Nursing Models - Sakamoto Model Co., Ltd.
We introduce how to explain special products in a way that is easy for users to understand and reduce inquiries, along with the details of the improvements, their effects, and pricing.
Here is an example of improvements made to the instruction manual. ■Customer Sakamoto Model Co., Ltd. ■Background The instruction manual was being created in-house, but there were many inquiries from users, leading to increased support costs due to visits and other assistance. ↓ To reduce support costs, we considered an instruction manual that prevents user misuse and allows for self-resolution. ↓ [Request to Connet] ↓ Connet planned and produced the instruction manual to address the above issues. ■Improvement Effects - Damage to products due to misuse reduced by approximately 80% - Inquiries related to troubles reduced by approximately 70% - Service response costs decreased - Increased self-resolution by users - Promotion of sales by explaining usage through the instruction manual at the time of sale ★Detailed explanations are provided in the catalog. Please be sure to "download the PDF" and take a look. [Business locations in Osaka, Hyogo, and Hiroshima (headquarters) are available. We can respond anywhere in the country!]
- Company：CONET Co., Ltd.
- Price：Other
